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System 18 Welcomes Your Questions

Questions people most-frequently ask us include:

• Do you "outsource" or "offshore" development?

• What kind of performance can we expect from the system?

The average user of the system spends less than 60 seconds processing a work item. (If the work item doesn't violate any business process rules, then they spend only half that time.) The number of work items a user can process with the system is double what they can process manually. That cuts processing costs in half and increases productivity fourfold -- and that doesn't even include increased accuracy, metrics, controls, and other intangibles that deliver additional return on investment.

• What if our business needs change after you build the system?

• Is the system documented?

• What is your maintenance policy?

• On which platforms does the system run?

• Is the system browser based?

• In which development environment do you build the system?

• Do you provide source code?

• What happens if we find a bug in the system?

• Is Oracle required?

• Can you provide Oracle administration?

• What kind of experience do you have?

• Why shouldn't we just use an off-the-shelf product?

• Why should we pick you as our custom vendor?

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