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System 18 Welcomes Your Questions Questions people most-frequently ask us include:
“Off the shelf” products can work, but you end up paying a significantly higher cost than their initial price. They require substantial time and investment to configure. Unless you hire consultants (who aren't cheap), you’re stuck doing that yourself. Unfortunately, these products don't always live up to their promise, and many users find them too difficult or expensive to configure. A “one size fits all” product assumes your business process is identical to everyone else’s. If it’s not, then you have to change your business process to meet the needs of the product, rather than the other way around. We build a custom solution according to your individual specifications. It’s designed, coded, tested, and documented to meet your unique needs. Moreover, an “off the shelf” product can’t necessarily plug into legacy (mainframe and ERP) systems. We customize our solution to work with virtually any platform and help you leverage your original investment in legacy technologies. Finally, “off the shelf” vendors constantly push for repeat sales by introducing newer versions and eliminating support for older ones. We never stop supporting our solution. If you want maintenance for the next ten years, then we’ll be happy to provide it. |
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